CAMLOCKbox

CUSTOMER SERVICE

Email: camlockbox@live.com

Hours of operation:

            M-Th: 9 AM – 5 PM CST

            Friday: 9 AM - 4:30 PM CST

            Saturday: CLOSED

            Sunday: CLOSED

Ph: (920)469-6881

After Hours: (920)621-6673

RETURN POLICY

Cameras and other electronics... 

We will guarantee a camera for the first 30 days from the time of purchase.  If your camera malfunctions within that time, we will replace it.  Before replacing your camera we need to test it with the batteries and SD card that you are using in it.  If your camera malfunctions after 30 days, you need to contact the camera manufacturer.

Boxes, locks, etc...

We will exchange or refund your purchase of a security box or CAMLOCKbox made mount at any time as long as it’s in original condition.  If the box or mount has been used or modified, we are not able to accept a return of any kind on it. 

We will accept returns and perform exchanges on any defective Master Lock product within 30 days from the time of purchase.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

SHIPPING

As long as the items in your order are in stock, your order will ship either the same day or the following business day from the time it has been placed.

We charge a flat $10 shipping fee for orders going to the contiguous United States. 

The shipping charge on any order going to Alaska or Hawaii is $18.00. 

Orders shipping to Canada will cost $40.00.  The customer is responsible for any duties or taxes charged by customs.  

All of these charges above are based on ground transportation and do not include expedited shipping of any kind.  We ship with either UPS, USPS, or SpeeDee Delivery, whichever is most cost effective on our end. 

If you require expedited shipping, call 920-469-6881.  We will package your order and pass our actual shipping cost on to you.  We will not expedite orders after 2 pm Central Standard Time.

Email camlockbox@live.com for a shipping quote going to any international location aside from Canada. 

PRIVACY POLICY

This privacy policy sets out how CAMLOCKbox uses and protects any information that you give CAMLOCKbox when you use this website. CAMLOCKbox is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. CAMLOCKbox may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

Name

Contact information including email address

Demographic information such as postcode, preferences and interests

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

TERMS & CONDITIONS

MINORS

We do not provide services or sell products to children. If you are below the age of 18, you may use our website only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information or place orders for products. By placing an order with CAMLOCKbox, you verify that you are over 18 years of age and are aware of all local, state and federal laws regarding the possession or carrying of the products you are ordering. CAMLOCKbox shall be held blameless for any infraction of laws by the purchaser.